30-DAYS CUSTOMER SATISFACTION GUARANTEE
We here at Psilocybin Chocolate Bar, would like every single one of our customers to be satisfied with their purchase. Quality and freshness are of utmost concern to us and guarantee this to our clients with each product that we sell. If for whatever reason you’re not satisfied with your product you may return it for a refund within 30 days of purchase. Shipping costs are non-refundable.
SHIPPING YOUR ITEM BACK
Before shipping your item back, please contact Hemped NYC LLC via email at info@hempednyc.com.
REFUND PROCESSING
Refunds provided on credit cards Will be refunded in the same form and to the same credit card that was originally used for the purchase of the product/s. Please note that refunds on credit cards can take days to appear on your bank/card statement.
Common Return Questions
Within 30 days of receipt of your shipment
In original condition
In the original packaging
Not tampered with
Free gifts or promotional items
There is no charges for return
Original shipping charges is non-refundable
All standard products come with a 30-day, money-back guarantee for a new and unopened product based on the delivery date as provided by the shipper.
To receive a refund, please contact our customer support team at 843.884.4578 or your Sales Representative.
They will provide you with shipping instructions and a return authorization (RA) number.
For all products that were delivered in excess of the 30 days, sales are considered final.
All Special-Order products are non-refundable i.e. White Labels, Bulk (Raw Material) and Custom formula.
If you purchased from our online retail store, you must submit a Claim.
Enter your order number and email address in the fields above and click Start a Return
Follow the screen instructions and select the items you want to return
You will get a confirmation email with shipping guidelines
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.
If any products arrive damaged, broken or part of your order is missing.
You must notify the Company within 3 days of delivery.
Pictures of damaged products must be sent to customer support@cannabispharmacy.com.
A replacement product will be sent out within 5 days of approval.
Missing product claims will be compared to our shipping picture for approval.